Minutes with suggested dialogue – formal:

1. Opening and Welcome

Begin with a warm welcome to set a positive tone. Briefly outline the meeting's purpose, emphasizing collaboration and inclusivity.

Hi Hussein, welcome to Indigo Community Services and Health Hub. It's wonderful to have you here.

Hussein: Thank you, thank you much.

Hussein: Jonathan, I am glad to be back, it's a pleasure.

You know, the name 'Indigo' isn't just a color to us; it represents depth, understanding, and a bridge between diverse cultures, much like the rich tapestry of the Lebanese community. We're keen on weaving this understanding into every service we offer, making sure everyone feels at home.

Now, let's explore how we can deepen this connection together.

I am certain that we are about to make this conversation as colorful and meaningful as the deep, vibrant hues of indigo itself.

And before we start, do you feel we need an interpreter today, or are we all set to go?

Hussein: No, I am fine, but thanks for offering.

The purpose of the meeting is to gather ideas to increase the connection with the Lebanese and Arabic community at Indigo Community Services and Health Hub, utilizing your insights and experiences to improve outreach and services.

I hear that you are a bit of a legend around this community!

Hussein: Hahaha, thank you so much, I try to my very best to be the spokesperson for my community and offer any guidance or assistance to those within my community, as well as help you raise more awareness and sort of bridge the gap.

2. Recognition of Contributions

Acknowledge Hussein's valuable past contributions and expertise. This sets the stage for a respectful and appreciative dialogue.

Hussein, your efforts in advising us on establishing prayer spaces and advocating disability-inclusive practices have been valuable.

Your dedication has significantly enhanced our center's accessibility and cultural sensitivity.

We're deeply thankful of your contributions and are looking forward to building on these successes together.

3. Cultural and Community Needs Discussion

Invite Hussein to share insights on the unique needs and preferences of the Lebanese and Arabic communities. This demonstrates respect for his knowledge and experience.

Hussein, your unique perspective has always been invaluable to us, especially in understanding the needs of the Lebanese and Arabic communities we serve.

We're particularly interested in any cultural sensitivities we should be aware of, and how we might better tailor our services to be as inclusive and welcoming as possible.

Could you share more about the specific needs and preferences of these communities?

4. Accessibility and Inclusion Initiatives

Discuss specific initiatives such as creating prayer spaces and implementing multilingual signage. This shows a commitment to accommodating diverse cultural and religious needs.

Based on your extensive experience and the feedback you've provided previously, Hussein, we're considering several initiatives to enhance our inclusivity.

Specifically, we're looking at introducing prayer rooms and multi-lingual signage throughout Indigo to ensure all community members, regardless of their cultural or religious background, feel welcomed and respected.

How do you see these changes impacting the community?

Additionally, your advocacy for accessibility has inspired us to review our facilities.

Could you share more about how we can make our services more accessible, particularly for those with disabilities?

5. Staff and Community Engagement

Explore strategies for involving Arabic-speaking staff in community engagement. This illustrates an understanding of the importance of cultural and language representation.

Moving forward, Hussein, we're really focusing on deepening our connection with the community.

We understand the importance of having Arabic-speaking staff who can serve not just as translators, but as cultural liaisons.

How do you see us working together to recruit or train staff for these roles?

And, given your invaluable links to the community and its leaders, how can we better engage with them on projects that matter most?

6. Programs for Specific Groups

Solicit ideas for services targeted at Arabic women and people with disabilities. This underscores a dedication to addressing the specific needs of underrepresented groups.

Considering the diverse needs within our community, Hussein, we're particularly interested in developing programs that cater to Arabic women, ensuring they feel safe, respected, and supported.

We also recognize the importance of accessibility for individuals with disabilities.

From your experience, what specific programs or initiatives do you believe would make the most significant impact in these areas?

Your advocacy for disability rights and your insights into the needs of Arabic women are crucial for us in shaping these programs effectively. Thank you!

7. Feedback and Misunderstandings

Open the floor for Hussein to express any concerns or misunderstandings. Addressing these sensitively shows a commitment to clear communication and mutual understanding.

Feedback is crucial to us, Hussein, as it helps us grow and serve better.

Given our discussions today, how can we ensure we're accurately understanding and addressing the needs of the Lebanese and Arabic communities without any misunderstandings?

And if there have been any issues in the past, could you guide us on how we might resolve these sensitively and effectively?

Your insight is invaluable for fostering an environment of mutual respect and understanding.

8. Closing and Next Steps

Summarize key points discussed and outline follow-up actions, ensuring that both parties are clear on the meeting's outcomes and future collaboration.

As we wrap up today's meeting, Hussein, I want to express our gratitude for your invaluable insights and suggestions...

Including, the upgrade of the prayer room, multifaith inclusion, sinks for washing feet, storage spaces, a prayer clock, the upgrade of disability access, including railing, wider door ways.

We're committed to implementing the changes we discussed, from enhancing cultural sensitivity to improving accessibility.

Let's outline the next steps and set a date for our next meeting to review progress and continue our collaboration.

Your partnership is crucial in ensuring Indigo remains a welcoming and inclusive space for everyone. Thank you again for your dedication and support.